If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. You can track your shipping status and see your expected delivery date directly in the Temu app or on. Most packages arrive between 7-15 business days. We work with logistics partners such as UPS and USPS to ensure that your order is delivered reliably and efficiently. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. If you need further assistance, please message us through or Temu app live chat, email me at or call us at 1-88. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. ![]() The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. ![]() To apply for a refund, login to the Temu app or with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (). ![]() If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. We implement strict policies and control measures to ensure product quality and accurate product descriptions. Hello Noel, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items.
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